If you wish to return or exchange an item, please contact our online support within one week of receiving the product.
Once we contact you, we will ask that you return the item within one week.
Upon receiving your contact information, we will provide additional details such as the return address.
We cannot accept refunds or exchanges if you contact us after the valid period or return the product, whether due to our fault or for your convenience.
*Please note, we do not accept returns or exchanges for the following items:
- Products delivered more than a week ago
- Used items
- Cases where products are damaged or missing not due to product defects, such as packaging or accessories.
- If the purchaser and recipient do not match, products can only be returned or exchanged in case of defects. [If any defect is due to our error]
If the product has a defect, such as damage due to our mistake, we will replace it if a replacement is available. If no replacement is available, we will issue a refund.
The steps are as follows:
- Please contact us via email or phone within one week of receiving the product, providing the following information: name, address, phone number, email, product name, reason for return or exchange, order number.
- We will inform you of the return process.
- Please return the product to the store using cash on delivery. *Please contact us in advance. If you do not contact us in advance, we will not be able to accept returns or exchanges. We apologize for the inconvenience.
*Please use a traceable return method to prevent product loss. Additionally, please assist in properly packaging the product and indicate if the product is fragile as needed. If the product arrives at our store damaged and there is no reason for return, we will be unable to offer replacements, returns, or refunds. Thank you for your understanding.
Once we receive the returned product, we will proceed with the exchange or accept the return.
[When returning for customer reasons]
For returns due to customer convenience, we will require the customer to bear the return shipping costs.
The process for this case is as follows:
- Please contact us via email or phone within one week of receiving the goods, providing the following information: name, address, phone number, email, product name, reason for return, order number (we will notify you in the order confirmation email after you place an order).
- We will inform you of the return process.
- Please return the product to the store (shipping costs borne by the customer). *Please complete the "Return/Exchange Notification Form" at the bottom of the receipt and send it back with the product.
*Please contact us in advance via email or phone. If you do not contact us in advance, we will not be able to accept returns.
*Please use a traceable return method to prevent product loss. Additionally, please assist in properly packaging the product and indicate if the product is fragile as needed. If the product arrives at our store damaged and there is no reason for return, we will be unable to offer replacements, returns, or refunds. Please inform us in advance.
Once we receive your returned product, we will issue a refund promptly.
[Convenient Product Exchange for Customers]
Sorry, for customer convenience, we do not accept exchanges. If you wish to change the size after receiving the product, please return the item you ordered and place a new order.
[Regarding Order Cancellation]
Since we start preparing for shipment after sending the "Order Confirmation Email", we do not accept cancellations or changes to this order. In such cases, we will treat the return as being for the customer's personal reasons. Please inform us in advance.
[For Customers Using Cash on Delivery Service]
Cash on delivery involves payment in cash upon receiving the goods; if the buyer and recipient are not the same person, please confirm in advance.
※ VAT, shipping charges (shipping is free for items marked free shipping)
Online Payment: Credit card payments include sales tax.
